Question 1

Do you make everything yourself?

Accepted Answer

Yes — every Claudette piece is handmade in my UK studio, from the first stitch to the final press. This ensures quality craftsmanship and a personal touch in every order.

Question 2

Do you offer wholesale or bulk orders?

Accepted Answer

Wholesale orders are considered on a case-by-case basis. Please email claudette@claudettestore.com with details of your request.

Question 3

Do you ship internationally?

Accepted Answer

Yes. Please note that delivery times and customs charges vary depending on the destination. Buyers are responsible for any import duties or taxes.

Question 4

What fittings do your veils have?

Accepted Answer

Veils can be fitted with either a clear comb or a snap clasp. Please select your preferred option at checkout.

Question 5

Can I request a custom colour or design?

Accepted Answer

Absolutely. If you have a specific colour or style in mind, please get in touch before ordering. I’ll confirm if it’s possible and provide a timeline and quote for your custom piece.

Question 6

Can I personalise my item?

Accepted Answer

Some veils and bows can be personalised in one font style, with adjustable sizing for longer messages. Product pages will clearly state if personalisation is available.

Question 7

What are your shipping times?

Accepted Answer

Most orders ship within 5–7 working days. Custom and personalised items may take longer — estimated dispatch dates will be confirmed before purchase.

Question 8

Do you accept returns or exchanges?

Accepted Answer

I gladly accept exchanges and returns for non-personalised items in their original, unworn condition. Returns must be requested within 14 days of delivery. Personalised items can only be returned if faulty or incorrect.

FAQ

Frequently asked questions